Staff on a Medicaid health plan’s 24-hour triage line worked across three systems on every call. Smart Data brought what they needed into one, which removed $300K a year in licenses and cut new-staff training from six weeks to four.
$300K
a year in license costs removed
A Medicaid health plan runs a 24-hour triage line for its members. The staff who answer it needed three systems open to handle a call: CareAdvance, Facets and NCentaurus. Each one held part of what they needed, and the plan paid for all three.
Smart Data worked with the health plan and the NCentaurus vendor to bring everything the triage line needs into one system.
New-staff training cut from six weeks to four
One system to learn and work in on every call, instead of three
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HealthcareInsurance
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