Managed services
We support the systems your business runs on, legacy ones included: applications, data pipelines and the backend processes between them. Monitoring, fixes and enhancements run on a monthly plan, with response times set by priority from P1 to P4.
Compare the models
When each one fits, who owns the work, how involved your team is and how it is billed.
How support works
Every agreement sets first-response and resolution times for each level.
Step 1
Your team checks the issue first and notes what it tried.
Step 2
Write to support@smartdata.net with the issue and what your team already tried.
Step 3
We work on it remotely, through the access your team provides.
Step 4
The issue is closed, with time tracked in 30-minute increments.
Support packages
The same team and the same priority levels, paid for the way that fits how often you need it. Pricing comes with your proposal.
Pay as you go
Best for: Occasional questions after a project wraps
A bank of hours that does not expire
Best for: Steady, low-volume needs
Monthly hours with full coverage
Best for: Teams that need full coverage and a fast critical response
The most hours for the budget
Best for: High-volume support at the lowest cost
Taking over a system
Most managed work starts with software someone else wrote. The handover runs in three steps.
We learn the system from the people who run it today: the jobs, the feeds, the workarounds and the history behind them.
Our team works incidents next to yours until the access, the patterns and the documentation are in place.
Monitoring, incidents and enhancements move to us, with documentation your team keeps.
Case studies
Managed services
Nuvei’s clients get a dedicated managed services team at the payments-to-ERP integration layer, covering Sage 100, Sage Intacct and more ERPs on the roadmap.
Managed services
DuBois Chemicals’ custom “Workspace” ERP and customer portal, run by an embedded Smart Data team with four SLA priority levels and onshore and offshore coverage.
A few practical questions
Yes. Most of our managed work started that way, from a custom ERP and customer portal taken over from a client’s own IT team to data feeds taken over through knowledge transfer from the people who ran them.
Support runs on US business hours, and the Smart Data Global Center in Hyderabad can extend coverage for critical issues that arrive overnight.
Monitoring, fixes, updates and enhancements for applications, data pipelines and the backend processes between them, within the hours your package includes.
Small overages are billed at your package rate. Larger enhancements are scoped as a separate statement of work.
In 30-minute increments, with a one-hour minimum per incident or request. You name the people on your team who can raise requests.
Other ways to work with us
Next step
The platforms, how they are supported today and where the gaps are.
What runs today, who supports it and what good support looks like.
Scope comes from your systems as they are, before anything is priced.
Covering scope, team, approach and price.
Sage ERP
MySQL
