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Faster onboarding and field transcription for eDoc

Smart Data helped eDoc modernize Onboard, Scriptus, Mobile and eSign platforms using Laravel, AWS and Flutter to deliver scalable and compliant healthcare solutions for remote operations.

Built onAWSFlutterLaravel

Industry
Healthcare IT
Engagement
Custom Development
Timeline
Multi-phase engagement (ongoing enhancements)
A clipboard form handed across a table during an intake meeting

Edoc, a Cincinnati-based pioneer in remote work solutions since 1997, delivers a suite of cloud-based tools to support virtual business operations. As the demand for remote healthcare solutions grew, Edoc needed to modernize its product ecosystem, including Onboard, Scriptus, Scriptus Mobile and eSign, to better serve its clients and scale for future growth.

Smart Data engaged with Edoc to deliver major updates across all four platforms. Our work included multi-tenant architecture consolidation, new feature development, performance optimization and regulatory compliance updates. Technologies used included Laravel, MySQL, Flutter, AWS and native iOS development.

The relationship has run for nearly ten years. The same small team, two Smart Data developers working with eDoc’s product owner, has built and extended all four products over that time.

The challenge

Edoc’s platforms were increasingly limited by legacy architecture and missing functionality.

  • Onboard lacked proper multi-tenancy support and required enhanced role-based access and document version control.
  • Scriptus (web) needed a more intuitive admin interface, automated job assignment and better migration support from legacy systems.
  • Scriptus Mobile had an unfinished iOS application requiring deployment-ready features for medical transcription.
  • eSign demanded a competitive, UETA-compliant platform that supported multiple tenants and customizable signature workflows.

The challenge was not only technical but operational: deliver scalable solutions that integrate with external systems while improving usability across a fully remote client base.

The solution

Smart Data deployed a cross-functional team to support each platform in parallel:

  • Edoc Onboard: Unified all clients onto a single server and added robust multi-tenancy and permission logic. We integrated CyberPay Online, implemented I-9 compliance and added versioning for forms and documents.
  • Scriptus (Web): Enhanced job pool logic, automated assignments, improved user/admin experience and migrated clients from a legacy system. Added payroll, invoicing and turnaround-time reporting, transcribed reports that export to PDF, Word or XML, and an EMR integration for a new client account.
  • Scriptus Mobile App: Finalized the iOS app to support custom dictation, playback, transcription editing and push notifications, delivering a mobile-first transcription experience.
  • Edoc eSign: Built a white-labeled, UETA-compliant e-signature platform. Each tenant gets its own domain and logo; documents carry multiple signers and field types, including drawn signatures and initials; every signing stage sends a notification. It runs on AWS, with Stripe for billing.

The results

  • Smart Data delivered an end-to-end modernization of eDoc’s digital suite, enabling the company to remain a leader in healthcare remote services.

  • Streamlined onboarding with enhanced logic and HRIS integration

  • Improved job processing with automation and better administrative tools

  • Faster mobile transcription through an intuitive iOS app

  • Efficient, compliant e-signatures with robust multi-tenant support

Client

Industry

Healthcare

Platform and technology

  • AWS
  • Flutter
  • MySQL
  • Laravel

Related services

Application development and modernizationHealthcare

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  2. An engineer looks at what’s running

    Scope comes from your systems as they are, before anything is priced.

  3. You get a written proposal

    Covering scope, team, approach and price.

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