SAP Field Service Application
Smart Data transformed Schindler’s field operations by developing a native iPad app integrated with SAP, significantly boosting efficiency and safety.
Client
Schindler Elevator Corporation
Industry
Manufacturing
Timeline
12 Months (ongoing enhancements)
Project Overview
Schindler, a global leader in the manufacturing of escalators, moving walkways and elevators, was facing challenges in optimizing their field services across the U.S. To meet this challenge, Schindler partnered with Smart Data to develop a comprehensive mobile solution to revolutionize their service workforce operations. The native mobile application for iPads built with .Net Core, React, Rest API on SAP NetWeaver and ABAP, allowed Schindler to enhance visibility into their field services, boost efficiency, improve safety measures and increase real-time response capacity. The solution also enabled the company to track technicians, adjust schedules, receive notifications and order parts with ease.
Project Challenge
To enhance the field supervisors’ ability to oversee and manage work activities conducted by field technicians across the United States, it was crucial to provide them with a comprehensive and real-time perspective. This included the need for accurate scheduling adjustments, efficient task assignments, timely notifications, and ensuring technician safety by monitoring their locations. Additionally, the ability to order necessary parts and have them delivered to the appropriate sites was essential. Furthermore, the requirement for dynamic reporting capabilities was identified.
Project Approach
To meet these needs, the solution involved the development of a native mobile application specifically designed for iPads. This application seamlessly integrated Schindler’s parts catalog and provided easy access to a web portal dedicated to the iPad application. This web portal facilitated convenient updates of specific components without requiring the deployment of new versions of the mobile app. By incorporating these features, the overall efficiency, productivity, and effectiveness of the field supervisors’ operations were significantly improved.
Project Results
Upon the successful implementation of the mobile solution developed by Smart Data, Schindler was able to significantly improve their field service operations. The native mobile application for iPads not only optimized workflow management but also enhanced the safety measures for field technicians. It allowed supervisors to make real-time decisions, thus drastically reducing service times and improving operational efficiency. Our solution effectively enabled Schindler to streamline the process of parts ordering, resulting in faster response times and more accurate forecasting.
Key Technologies
.Net Core, React, REST API, SAP NetWeaver, ABAP, GPS Integration, iOS
