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Reduced repair times and improved inventory accuracy for Royal Cup

Smart Data built Royal Cup a native iPhone app integrated with SAP for its territory managers, covering truck inventory, service orders and mobile payments in the field, even without a signal.

Built onSAPSalesforceXamarin

Industry
Retail
Engagement
Custom Development
Timeline
12 Months (ongoing enhancements)
A Royal Cup Coffee and Tea delivery van parked on a cobblestone street

Royal Cup, a leading national coffee and tea distributor, needed a more efficient way for its Territory Managers (TMs) to manage customer service tasks in the field. Their outdated handheld systems were impacting repair timelines, inventory accuracy and customer satisfaction. As a longtime Smart Data partner, Royal Cup turned to us to modernize its service operations. We delivered a native mobile solution tightly integrated with SAP, enabling TMs to manage inventory, receive service orders, take payments and work offline.

The challenge

Royal Cup’s service team lacked real-time visibility into truck-level inventory and customer accounts. The outdated handheld devices created delays, errors and limited functionality. TMs needed the ability to:

  • Track and transfer inventory
  • Receive and complete service orders
  • Accept payments
  • Work in low or no connectivity environments
A red van driving along a remote road below a rocky hillside

The solution

Smart Data built a full-featured mobile application for iPhone using Microsoft Xamarin. The solution connects directly to SAP ERP through REST APIs on SAP NetWeaver and ABAP. Key features included:

  • Offline capabilities for uninterrupted service
  • Self-healing inventory tracking
  • Integrated payment processing
  • Geolocation tools
  • Integration with SAP and Salesforce

We assembled a cross-functional team of mobile developers, ABAP experts, QA and project management to deliver the solution over 12 months.

The results

Results:

  • Reduced response and repair times

  • Improved inventory accuracy and forecasting

  • Enabled faster payments and increased technician productivity

  • Enhanced customer service through real-time data access

“We have worked with Chris and the Smart Data team for several years now … they are truly an extension of our IT department here at Royal Cup, we’d be lost without them… Both the sales and the service APPs were lifeblood for us during COVID. The flexibility they offered when servicing the customers that were managing to remain open was invaluable. Post COVID they continue to be an integral part of our daily business… They are knowledgeable in their fields as well as very easy to work with. Can’t say enough positive things about the Smart Data team.”
Polly NorrisPolly NorrisSystems Manager, Royal Cup

Client

Industry

Retail and distribution

Platform and technology

Related services

ERP and enterprise integrationApplication development and modernizationRetail and distribution

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  3. You get a written proposal

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