Real-Time SAP Mobile Solution
Royal Cup, a renowned distributor of the world’s finest coffees and teas, was facing challenges in maintaining efficient field service operations. Their technicians struggled with visibility into truck-level inventory, which resulted in longer repair times, lost revenue, and inaccurate forecasting.
Client
Royal Cup Coffee and Tea
Industry
Retail
Timeline
12 Months (ongoing enhancements)
Project Overview
Royal Cup, a leading national coffee and tea distributor, needed a more efficient way for its Territory Managers (TMs) to manage customer service tasks in the field. Their outdated handheld systems were impacting repair timelines, inventory accuracy, and customer satisfaction. As a longtime Smart Data partner, Royal Cup turned to us to modernize its service operations. We delivered a native mobile solution tightly integrated with SAP, enabling TMs to manage inventory, receive service orders, take payments, and work offline—anytime, anywhere.
Project Challenge
Royal Cup’s service team lacked real-time visibility into truck-level inventory and customer accounts. The outdated handheld devices created delays, errors, and limited functionality. TMs needed the ability to:
Track and transfer inventory
Receive and complete service orders
Accept payments
Work in low or no connectivity environments
Project Approach
Smart Data built a full-featured mobile application for iPhone using Microsoft Xamarin. The solution connects directly to SAP ERP through REST APIs on SAP NetWeaver and ABAP. Key features included:
Offline capabilities for uninterrupted service
Self-healing inventory tracking
Integrated payment processing
Geolocation tools
Seamless integration with SAP and Salesforce
We assembled a cross-functional team of mobile developers, ABAP experts, QA, and project management to deliver the solution over 12 months.
Project Results
The mobile solution transformed Royal Cup’s field service operations:
Smart Data’s SAP mobile solution helped Royal Cup elevate its service model while staying true to their commitment: “Serve Them Well.”
Key Technologies
Business Model: Project Team
Technologies: Microsoft Xamarin, SAP NetWeaver, ABAP, REST APIs
Special Features: Offline mode, inventory reconciliation, payment integration, geolocation
Team Size: 2 Mobile Devs, 2 ABAP Devs, 1 PM, 1 QA
Integration: SAP ERP, Salesforce, IOS
