SAP Field Service App – Case Study

The Company:

The Problem and Solution:

To enhance the field supervisors’ ability to oversee and manage work activities conducted by field technicians across the United States, it was crucial to provide them with a comprehensive and real-time perspective. This included the need for accurate scheduling adjustments, efficient task assignments, timely notifications, and ensuring technician safety by monitoring their locations. Additionally, the ability to order necessary parts and have them delivered to the appropriate sites was essential. Furthermore, the requirement for dynamic reporting capabilities was identified.

To meet these needs, the solution involved the development of a native mobile application specifically designed for iPads. This application seamlessly integrated Schindler’s parts catalog and provided easy access to a web portal dedicated to the iPad application. This web portal facilitated convenient updates of specific components without requiring the deployment of new versions of the mobile app. By incorporating these features, the overall efficiency, productivity, and effectiveness of the field supervisors’ operations were significantly improved.