SAP Mobile App – Case Study

The Company:

Over the past 100 years, Royal Cup has grown from a small family company to a multi-national distributor of the world’s finest coffees and teas. Serving thousands of customers in the food service, office and specialty coffee markets, Royal Cup relies on the best companies to help stay true to their motto “Serve Them Well.” Smart Data has had a partnership with Royal Cup since 2013 and we have helped serve them well since. Smart Data has provided SAP payment portals, SAP e-commerce, and SAP mobility solutions for Royal Cup. See how our mobility solution helped Royal Cup and how it could help you to.

The Problem and Solution:

Royal Cup’s Territory Managers (TMs) were struggling with outdated handheld systems and processes. They needed a solution that allowed them to receive notifications, count and transfer inventory, take payments, manage certain customer data and work offline. Smart Data provided Royal Cup with a comprehensive mobile solution that revolutionized their workforce operations by leveraging the robust capabilities of SAP. Our mobile solution included features like offline capabilities, self-healing inventory counts and payment processing. We integrated our mobile application with Royal Cup’s existing systems to allow technicians to access real-time inventory data on their devices.