SAP Mobile App – Case Study
Smart Data’s Real-Time SAP Mobile Solution for Royal Cup
Royal Cup, a renowned distributor of the world’s finest coffees and teas, was facing challenges in maintaining efficient field service operations. Their technicians struggled with visibility into truck-level inventory, which resulted in longer repair times, lost revenue, and inaccurate forecasting. As a trusted partner since 2013, Smart Data stepped in to address these challenges. We developed a comprehensive mobile solution that revolutionized Royal Cup’s service workforce operations. The solution successfully transformed everything from the creation and filling of service orders to the management of local inventory and transfers. Smart Data provided Royal Cup with a mobile solution that delivers all aspects of the service workforce, from creating and filling service orders to managing local inventory and transfers.
Sales and Distribution
- SAP ERP
- Offline Capabilities
- Self-healing Inventory Counts
- Payment Processing
- Geo-location capabilities
- 2 Mobile, 2 ABAP, 1 PM, 1 QA
- 12 Months
Over the past 100 years, Royal Cup has grown from a small family company to a multi-national distributor of the world’s finest coffees and teas. Serving thousands of customers in the food service, office and specialty coffee markets, Royal Cup relies on the best companies to help stay true to their motto “Serve Them Well.” Smart Data has had a partnership with Royal Cup since 2013 and we have helped serve them well since. Smart Data has provided SAP payment portals, SAP e-commerce, and SAP mobility solutions for Royal Cup. See how our mobility solution helped Royal Cup and how it could help you to.
The Problem and Solution:
Royal Cup’s Territory Managers (TMs) were struggling with outdated handheld systems and processes. They needed a solution that allowed them to receive notifications, count and transfer inventory, take payments, manage certain customer data and work offline. Smart Data provided Royal Cup with a comprehensive mobile solution that revolutionized their workforce operations by leveraging the robust capabilities of SAP. Our mobile solution included features like offline capabilities, self-healing inventory counts and payment processing. We integrated our mobile application with Royal Cup’s existing systems to allow technicians to access real-time inventory data on their devices.
As a result of Smart Data’s comprehensive SAP mobile solution, Royal Cup was able to drastically reduce their field service times and improve operational efficiency. Our mobile solution enabled Royal Cup to provide a more personalized customer service experience, as well as faster response times and improved forecasting accuracy – all while improving their bottom line.
Smart Data is committed to providing dynamic solutions that address our clients’ unique challenges. By understanding the intricacies of Royal Cup’s operations, we were able to deliver a solution that not only enhanced their service efficiency but also drove significant improvements in revenue and customer satisfaction. This project is a shining example of how SmartData’s expertise in SAP can transform businesses and lead to meaningful performance improvement. We look forward to continuing our relationship with Royal Cup and helping them serve their customers even better.
Good support from management: With the management support and encouragement when team had faced struggles due to limited technical knowledge and slowly client got confidence about team improvement.
Post deployment support: The Post deployment support as discussed above is the added advantage they got from us.
Successful on-time delivery: Finally, as an outcome the project succeeded to be delivered on time to their client having them happy with quality and functionalities required.
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