--- title: "Managed Services for Applications and Data | Smart Data" url: https://www.smartdata.net/how-we-deliver/managed-services description: "Smart Data supports applications, data pipelines and backend processes, legacy systems included, on a monthly plan with P1 to P4 response times." source: "Smart Data (smartdata.net). Markdown copy of the page; the HTML page is canonical." --- Managed services # Managed services that keep your systems running We support the systems your business runs on, legacy ones included: applications, data pipelines and the backend processes between them. Monitoring, fixes and enhancements run on a monthly plan, with response times set by priority from P1 to P4. Compare the models ## How the four models compare When each one fits, who owns the work, how involved your team is and how it is billed. What it is Our team manages some or all aspects of your platform for you. When to choose it You want someone else to support and maintain an application or platform. Your involvement Lower. You set priorities and service levels; Smart Data handles monitoring, support and updates. Project ownership Smart Data. We own the deliverables, you review the outcomes. Billing model Usually a monthly contract, set by the systems covered and the response times. Best for Application or platform maintenance and other managed service needs. A discrete set of work that Smart Data manages and delivers from beginning to end. You have a specific project that you want estimated and executed by a partner. Lower. You set the goals and review milestones; Smart Data plans, builds and delivers. Time and materials or fixed bid. Both options come with up-front pricing. Defined programs: modernization, migrations, new platforms. Smart Data developers join your internal team for a period of time. You need to supplement your team with specific skills for a period of time. High. You manage the project, we provide expert talent. You. Our people follow your lead. Monthly contract. Addressing temporary gaps, scaling quickly, avoiding hiring delays. Smart Data sources individuals for you to hire permanently. You're adding permanent IT staff and want help finding the right people. You interview the pre-screened candidates we present. Shared. We source and screen candidates; you interview and make the call. A one-time placement fee, or a monthly contract during contract-to-hire. Permanent hires screened before you meet them. How support works ## From an issue to a fix, by priority Every agreement sets first-response and resolution times for each level. Step 1 ### Try it internally Your team checks the issue first and notes what it tried. Step 2 ### Email us Write to support@smartdata.net with the issue and what your team already tried. Step 3 ### We respond We work on it remotely, through the access your team provides. Step 4 ### Resolved The issue is closed, with time tracked in 30-minute increments. P1 Critical. A main feature of the application does not work P2 Major. A feature does not work, but only for a small set of users or without blocking primary business functions P3 Moderate. Limited impact: the system works but needs attention P4 Minor or planned. Requested extensions and nice-to-have fixes Support packages ## Four ways to buy support The same team and the same priority levels, paid for the way that fits how often you need it. Pricing comes with your proposal. ### Ad hoc Pay as you go - No upfront commitment - Questions and minor issues - Billed only in the months you use it Best for: Occasional questions after a project wraps ### Prepaid hours A bank of hours that does not expire - Hours never expire - Add more blocks as you need them - Major, moderate and minor or planned issues Best for: Steady, low-volume needs ### Professional Monthly hours with full coverage - Full coverage, including critical P1 issues - Unused hours roll over - Overage billed at the package rate Best for: Teams that need full coverage and a fast critical response ### Offshore The most hours for the budget - All priority levels covered - Delivered from the Smart Data Global Center - Hours reset each month Best for: High-volume support at the lowest cost Taking over a system ## For the systems we built and the ones we didn’t Most managed work starts with software someone else wrote. The handover runs in three steps. ### Knowledge transfer We learn the system from the people who run it today: the jobs, the feeds, the workarounds and the history behind them. ### Run alongside Our team works incidents next to yours until the access, the patterns and the documentation are in place. ### Take over Monitoring, incidents and enhancements move to us, with documentation your team keeps. Case studies ## Managed services in practice ### Managed services for the payments-to-ERP integrations behind Nuvei’s platform Nuvei’s clients get a dedicated managed services team at the payments-to-ERP integration layer, covering Sage 100, Sage Intacct and more ERPs on the roadmap. - Sage ERP [Managed services for the payments-to-ERP integrations behind Nuvei’s platform](https://www.smartdata.net/case-studies/managed-services-nuvei-payments-erp) ### Embedded ERP managed services for DuBois Chemicals' custom workspace platform DuBois Chemicals’ custom “Workspace” ERP and customer portal, run by an embedded Smart Data team with four SLA priority levels and onshore and offshore coverage. - MySQL [Embedded ERP managed services for DuBois Chemicals' custom workspace platform](https://www.smartdata.net/case-studies/erp-managed-services-dubois-chemicals) A few practical questions ## Questions about managed services Yes. Most of our managed work started that way, from a custom ERP and customer portal taken over from a client’s own IT team to data feeds taken over through knowledge transfer from the people who ran them. Support runs on US business hours, and the Smart Data Global Center in Hyderabad can extend coverage for critical issues that arrive overnight. Monitoring, fixes, updates and enhancements for applications, data pipelines and the backend processes between them, within the hours your package includes. Small overages are billed at your package rate. Larger enhancements are scoped as a separate statement of work. In 30-minute increments, with a one-hour minimum per incident or request. You name the people on your team who can raise requests. Other ways to work with us ## The other delivery models - [Scoped projects We own the project from discovery to launch View delivery model](https://www.smartdata.net/how-we-deliver/scoped-work) - [Staff augmentation Engineers who join your team and follow your lead View delivery model](https://www.smartdata.net/how-we-deliver/staff-augmentation) - [Direct placement Help hiring permanent technical staff View delivery model](https://www.smartdata.net/how-we-deliver/direct-placement) Next step ## Tell us what needs looking after The platforms, how they are supported today and where the gaps are. ### A short call about your systems What runs today, who supports it and what good support looks like. ### An engineer looks at what’s running Scope comes from your systems as they are, before anything is priced. ### You get a written proposal Covering scope, team, approach and price. [info@smartdata.net](mailto:info@smartdata.net) [(937) 886-9166](tel:+19378869166)