--- title: "SAP Field Service App for Schindler Mobile Case Study" url: https://www.smartdata.net/case-studies/sap-field-service description: "Smart Data built Schindler a native iPad app integrated with SAP for field operations, improving visibility, technician safety and scheduling accuracy." source: "Smart Data (smartdata.net). Markdown copy of the page; the HTML page is canonical." --- # Real-time visibility and safer field operations for Schindler Smart Data built a native iPad app integrated with SAP for Schindler's field supervisors across the U.S., with live technician locations for safety, more accurate scheduling, task assignment and parts ordering. Built on [SAP](https://www.smartdata.net/services/enterprise-integrations) .NET Core React Industry Manufacturing Engagement Custom Development Timeline 12 Months (ongoing enhancements) Schindler, a global leader in the manufacturing of escalators, moving walkways and elevators, was facing challenges in optimizing their field services across the U.S. To meet this challenge, Schindler partnered with Smart Data to develop a comprehensive mobile solution to revolutionize their service workforce operations. The native mobile application for iPads built with .Net Core, React, Rest API on SAP NetWeaver and ABAP, allowed Schindler to enhance visibility into their field services, boost efficiency, improve safety measures and increase real-time response capacity. The solution also enabled the company to track technicians, adjust schedules, receive notifications and order parts with ease. ## The challenge To enhance the field supervisors’ ability to oversee and manage work activities conducted by field technicians across the United States, it was crucial to provide them with a comprehensive and real-time perspective. This included the need for accurate scheduling adjustments, efficient task assignments, timely notifications and ensuring technician safety by monitoring their locations. Additionally, the ability to order necessary parts and have them delivered to the appropriate sites was essential. Furthermore, the requirement for dynamic reporting capabilities was identified. ## The solution To meet these needs, the solution involved the development of a native mobile application specifically designed for iPads. This application seamlessly integrated Schindler’s parts catalog and provided easy access to a web portal dedicated to the iPad application. This web portal facilitated convenient updates of specific components without requiring the deployment of new versions of the mobile app. By incorporating these features, the overall efficiency, productivity and effectiveness of the field supervisors’ operations were significantly improved. ## The results Upon the successful implementation of the mobile solution developed by Smart Data, Schindler was able to significantly improve their field service operations. The native mobile application for iPads not only optimized workflow management but also enhanced the safety measures for field technicians. It allowed supervisors to make real-time decisions, thus drastically reducing service times and improving operational efficiency. Our solution effectively enabled Schindler to streamline the process of parts ordering, resulting in faster response times and more accurate forecasting. Real-time visibility and safety improvements for field technicians Accelerated response and service times with streamlined parts ordering Enhanced scheduling accuracy and reporting capabilities Increased overall operational efficiency and productivity Client Manufacturing and industrial Platform and technology - React - .NET Core - [SAP Integration](https://www.smartdata.net/services/enterprise-integrations) ## Working on something similar? Tell us what you are building and what it has to connect to. Here is what happens after you reach out. ### A short call about the work What runs today, what needs to change and the date you are working toward. ### An engineer looks at what’s running Scope comes from your systems as they are, before anything is priced. ### You get a written proposal Covering scope, team, approach and price. [info@smartdata.net](mailto:info@smartdata.net) [(937) 886-9166](tel:+19378869166)