---
title: "Biweekly Payment Platform Rebuild for a Financial Services Firm"
url: https://www.smartdata.net/case-studies/biweekly-payment-platform-financial-services
description: "Smart Data took over from an underperforming vendor and rebuilt the payment engine, trust account, self-service and compliance systems for a payments firm."
source: "Smart Data (smartdata.net). Markdown copy of the page; the HTML page is canonical."
---

# Rebuilding the systems behind a biweekly payment business

After a previous vendor fell short, Smart Data stabilized a financial services firm's systems and then rebuilt the platform that runs every part of the business, from the payment engine to compliance reporting.

Industry

Financial services

Engagement

Custom Development

A financial services firm helps consumers pay down mortgages, loans and payment cards on a biweekly schedule. When participation in its biweekly program grew sharply, the systems behind the business could not keep up with the volume of customers or the state and federal compliance work that came with them.

The firm brought in SDS, a Smart Data company, to take over from an underperforming vendor. The team first stabilized the existing systems, then led a multi-year effort to build new ones underneath every part of the business.

## The challenge

- Rapid growth in the biweekly loan program outpaced manual and semi-automated processes
- Customer service, self-service, payment processing and sales all needed automation at once
- Compliance reporting was required for multiple state and local governments
- The previous vendor had left existing systems unstable

## The solution

Stabilize first, then rebuild the platform piece by piece:

- Rebuilt the core engine that calculates biweekly payments and the schedules around them
- Built software to manage multiple trust accounts and move funds between them as required
- Integrated the platform with the firm's accounting systems
- Delivered a customer self-service portal
- Built customer service desktop software for agents working with customers
- Automated compliance reporting for state and local governments
- Added marketing campaign management and letter generation for customer acquisition

## The results

A much larger customer volume handled with the same headcount

Risk spread across multiple bank trust accounts

Customers able to serve their own needs through the self-service portal

One platform underpinning sales, payment processing, customer service and compliance

## Where this is going

We take over and stabilize business-critical financial systems, then modernize them without stopping the business. If that is your situation, talk to us about scope.

Client

## Working on something similar?

Tell us what you are building and what it has to connect to. Here is what happens after you reach out.

### A short call about the work

What runs today, what needs to change and the date you are working toward.

### An engineer looks at what’s running

Scope comes from your systems as they are, before anything is priced.

### You get a written proposal

Covering scope, team, approach and price.

[info@smartdata.net](mailto:info@smartdata.net)[(937) 886-9166](tel:+19378869166)